MSRCOSMOS’ Application Maintenance Services (AMS) helps businesses overcome application failures, downtime, and performance issues, thereby ensuring that all (your) enterprise applications perform at optimal levels in a constantly transforming business environment.
Having developed and maintained numerous complex and multi-faceted enterprise applications, we are sufficiently equipped and extensively experienced to ensure maximum uptime of your business – rendering you a distinct competitive advantage. Our methodologies, international process standards, expertise, and varied domain expertise in AMS assure the best ROI possible for you.
- Strong Applications Background
- Dedicated / Shared Operations centers for customers
- Global SOC & NOC
- Strong CoE(s) of various technologies
- Strict adherence to ITIL & ITSM practices.
- Best-of-breed Practices
- Flexible Engagement model
We provide the means to achieve your objectives as under:
- Administration of databases, applications, systems, & network
- Server management & monitoring of key components
- Incident management & escalation
- Proven & efficient help-desk
- On-demand & round-the-clock application support
- SLA-based application & knowledge management