INSIGHT / Case Study

Digital Monitoring and Maintenance Operations

Case Study

Promise Delivered.

Critical infrastructure has never been important in history than it is right now. As we experience and work through global pandemic, we still need shipyards and warehouses to keep supply chains running. We need data and network centers to keep communication lines open and we need power plants and refineries to keep the whole machine running.

Due to the vital importance of these sites, they have traditionally been staffed by professionals trained to manage operations, security, maintenance, and all other aspects of keeping the facility running. Over the years, however, we’ve learned that adding more humans does not necessarily guarantee operation. While humans excel in creative and abstract thoughts, they also bring a certain level of inconsistency and imperfection which can cause issues. For example, In the case of datacenters, more than 70% of all data center outages are caused by human error and not by a fault in the infrastructure design. Furthermore, “mistakes” that led to an outage can often be traced to a poor decision by senior management.

The obvious solution in overcoming human inconsistency and ensure constant operation of critical facilities is to automate tasks using the power of software. However, this is difficult to do using traditional software techniques of requirements documents, coding, bug fixing and version control. Injecting a traditional software development project into an already complex operation needlessly increases risk and is simply not feasible.

Digital Monitoring and Maintenance Operations

A highly feasible and proven solution is to use ‘Digital Workers’. Digital Workers are software entities, powered by artificial intelligence, which can be trained directly by subject matter experts. Digital Workers can execute work in a human-like manner, and do not take breaks, get sick, or execute inconsistently. Security experts can train Digital Workers to recognize authorized personnel and sound alarms for unauthorized events. Operations experts can train Digital Workers to monitor conditions via the Building Management System and take appropriate action if conditions stray outside of acceptable parameters.

Digital Workers are very beneficial, with their 24 x 7 dedicated focus, rule-based / AI driven correlation to identify true conditions (For Example: Physical threat versus high humidity / foggy conditions blocking camera view) to discern, decide and perform necessary steps / actions without needing any human intervention.

The typical scenarios/use cases involving Digital Workers for monitoring and maintenance include:

Scenarios Digital Worker Use cases Digital Worker Tasks
Datacenters / Manufacturing Plants / Commercial Buildings / Warehouses / Shipyards /Government Offices & Secure sites
Electrical equipment in Captive Power Generation Plants
Electrical equipment monitoring (PDU, HVAC, CARC Units, Generators) Equipment monitoring
  • Equipment / Environmental attributes monitoring & correlation (Temp, humidity, Delta T)
  • Alerts / notifications / Actions
  • Maintenance decisions
Equipment maintenance validation Maintenance validation / verification
  • Human presence checks
  • Visual monitoring / analytics of human maintenance actions / tasks
Manufacturing equipment
Production monitoring Production batch monitoring
  • Detect production defects
Production equipment monitoring Equipment monitoring
  • Equipment / Environmental attributes monitoring & correlation (Temp, humidity, Delta T)
  • Alerts / notifications
  • Maintenance decisions
Equipment maintenance validation Maintenance validation / verification
  • Human presence checks
  • Video analytics to monitor human maintenance tasks
Building / Site Physical Security
Site security and alerting Sleeping guard
  • Video analytics to monitor guards
External Threat detection
Facial Recognition
  • Facial recognition for employees / authorized entry permits
Entry / Exit door monitoring
  • Check for authorized entries
  • Check for Tailgating
Monitoring No-human zones
  • Detect and Alert human presence in No-human zones inside / outside
Monitoring No-take zones
  • Detect and Alert human presence in No-take zones inside / outside
Vehicle movement / number plate recognition
  • Video analytics to detect suspicious vehicle movement within the facility
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