• Use Cases
  • January 28, 2022

How RPA System Helps in Healthcare Industry?

How RPA System Helps in Healthcare Industry?
How RPA System Helps in Healthcare Industry?
  • Use Cases
  • January 28, 2022

How RPA System Helps in Healthcare Industry?

The Customer

With the growing population, the definition of necessities has changed. It’s not just food, clothing, and, shelter but better health care systems as well. The global healthcare market is expected to reach $665.37 billion by 2028, according to Verified Market Research. Covid-19 brought unforeseen challenges in the healthcare industry. The prima facie was towards their readiness to battle this epic pandemic along with their service providers and offer the best patient care.

Business challenge

Post covid-19 the healthcare facilities started facing enormous pressures in terms of operations, managing data, reducing service time due to a sudden spike in COVID cases, and the demands for hospitalization. Panic and chaos prevailed among patients during these tough times.  It became important for the healthcare facilities to suggest some quick remedies and steps which can be followed by everyone to analyze how critical the situation is.


With increasing pressure on the hospital management, it became important to take the help of technological solutions like robotic process automation (RPA). The client updated the database in the RPA system and the patients were requested to access the portal. After successful online verification, patients could easily conduct a self–healthcare assessment. The embedded RPA system assisted patients in analyzing the criticality of their situation and suggested instant remedies.

RPA in Healthcare

RPA in Healthcare Industry

A few uses cases of RPA in the healthcare industry

  • Emergency assistance –

    In case of an emergency, RPA service bots can aid patients to get immediate assistance. The RPA bots analyze the pre-uploaded files of the patient and their present situation to recommend the right timelines to reach a nearby doctor.

  • Appointment Management–

    patients usually forget their appointments with their doctors, this proves to be one of the major challenges for specialty doctors. RPA can remind the patients about their appointments

  • Final Settlement & discharge –

    The post-treatment procedure of the healthcare industry at large is criticized for its slow process. Procedures like billing, claim settlement, and discharge often take up long hours and ruin the patients’ overall experience. Using RPA services this process can be automated. Every time a medicine or health aid is given to any patient, RPA systems can automatically update the history in the patient’s profile using scanners also this will help the staff to give better care to them and the discharge formalities can be accelerated.

  • Claim settlement –

    The claim processes can be streamlined using the best of RPA. Data with exact dates and times are readily available for the authorities to use and the parties involved in the process.  Claim settlement officers can verify these instantly to speed up the overall process.

The Final Verdict of RPA in healthcare

The uses of RPA are much more than what is stated above. Introducing a highly efficient automated process through RPA’s can assist hospitals in raising the bar for patient experience as well as offering them the best care.

RPA services from MSRcosmos help healthcare customers in eliminating highly complex and manual processes through  end-to-end intelligent automation, thereby reducing the overall turnout time and costs.

Get a Free Assessment today! of your Robotic Process Automation maturity by MSRcosmos. Contact us to help you design the roadmap to realize the full benefits of Robotic Process Automation.