The era of pandemic has seen a dynamic transformation in the way businesses function with a more and more focus on refining efficiency and productivity while cutting down efforts on routine processes. Artificial intelligence (AI), machine learning (MI), and robotic process automation (RPA) have become the most sought-after technology for businesses of all shapes and types. RPA in particular has become an essential part of the mainstream business, and this is not surprising considering that RPA was one of the fastest-growing segments with estimated revenue growth of 63% in the year 2018 itself. Let us start from the basics.
Robotic process automation (RPA) is a technology that empowers businesses to rapidly build, deploy, and manage software bots that interact with several digital software and systems simultaneously. These bots are programmed to emulate arduous human tasks. For instance, RPA can help you automate identification and extraction of data, eliminate repetitive tasks, and more. Essentially, RPA helps businesses automate their various processes allowing human resources to focus on strategic priorities and higher-end goals.
Six success steps and tricks of successful RPA implementation
RPA implementation is not a daunting task; however, it does involve some amount of research and careful planning. Here are six success steps and tricks you could follow for RPA implementation-
1.Identify and Evaluate
The first step to a successful implementation is to identify and evaluate the tasks that need automation. A thorough analysis here is a must. Align your RPA objectives with your organization’s strategic objectives. A trusted RPA partner like MSRcosmos can help you outline your central framework. Having a central framework allows you to scale holistically, and maintain the best standards of automation. Some key points you may consider while evaluating tasks for automation are
2. Set specific goals and objectives
Setting well-defined goals are the pathway to a successful implementation. Outlining definite milestones with measurable objectives to understand and track the progress of your RPA implementation is a great idea that can be polished together with your RPA implementation partner. The ultimate aim of every RPA mission is to reap all the benefits of automation as quickly as possible. In order to achieve this milestone, you need to make sure that the selected processes are rule-based, have large volumes and frequency, can be measured, involve manual and repetitive tasks, and have readable inputs. These parameters can help you set the right goals and objectives for successful RPA implementation.
3. Track progress through KPIs
One must also identify the Key Performance Indicators (KPIs) and quantify the performance of your RPA on a regular basis. These metrics provide you with insights into the monetary, operational, and commercial impact of the RPA. You can use data such as tool utilization, employee retention rate, cycle time, etc., to keep your employees informed about the use of RPA within the organization. Keeping a tab on your KPIs is the best way to measure the success of your RPA implementation. Some common KPIs found across organizations using RPA are
A trusted RPA partner such as MSRCosmos can easily build and deploy these metrics to assess your overall development
4. Collaboration between teams
A successful RPA project necessitates cohesion and harmony amongst various teams across the organization. From IT to accounting to finance, procurement and HR, having the right communication networks is vital in ensuring that the implementation goes off smoothly. Awareness is the key. All parties involved must be updated regarding which process is being automated and why, what difference will it make, how will it affect their work, etc. This will also create a positive outlook toward automation.
5. Create process documentation
Having thorough process documentation is critical to a successful RPA implementation. It is recommended that a Process Definition Document (PDD) may be created at the very beginning explaining in detail how the RPA will work for the selected process. The PDD also outlays information relevant to the outcome of implementing the automation process and the efforts and costs for each and every process. This document is a king to an agreement that lists out the expectations and the steps involved in meeting the same and must be jointly drafted and agreed upon by all parties involved. Each RPA project must consist of the following-
These must be regularly reviewed and updated with each step.
6. Chose the right team
Perhaps the most pivotal step in a successful implementation is curating the right team. Associating with the right partner, and choosing the right team to communicate with the said partner is fundamental to a smooth and successful RPA implementation. It is important that one must invest in the right partner and team. RPA is a continuous process, there is always room to do more. Not having the right skill set to deal with roadblocks can result in an interruption or in some instances put a stop to your implementation journey.
RPA is a powerful transformation engine that can advance your organisation as long as you execute a smart implementation strategy with carefully laid plans. While the purpose of RPA is to transfer certain processes from humans to bots, human capital is crucial to a fruitful transition. Well-trained, highly differentiated talent can help you in your RPA journey from the beginning to the end and even after. Entrusting your RPA implementation process to the right partner is perhaps the most important of all steps. MSRcosmos is well-equipped and a trusted partner in the world of RPA implementation with success stories across different industries under its belt. Connect with our automation experts to modernize your processes and take a giant competitive leap.